Shipping & Refund Policy
Order Tracking
If you pay with PayPal, the staff will submit the tracking code for the goods to PayPal within 7 business days. You can log in to your PayPal account to view the details.
If you pay via a payment method other than PayPal, you need to contact us via email and get the tracking code for the package.
In exceptional cases, please stay calm, you can contact us via email or other social apps and your problem will eventually be solved.
About Shipping
Usually, we will ship the goods within three working days after you make the payment. The package will arrive at the International Airport consolidation warehouse within the fourth working day and fly to the destination country within the fifth to seventh working days.
No matter which country/region you are in, the flight time of the aircraft will not exceed 3 days. After that, the package will arrive at the customs of the destination country to start the customs clearance process, and finally the package will be delivered to the buyer through the relevant courier company. It usually takes 15 to 25 working days to reach the buyer.
If there is no direct flight to your country, we will transport your package by cross-border car, container sea or cross-border train. The shipping cycle is about 25-45 working days.
For countries that do not support shipping from China, we will refund the order as soon as we receive the order reminder, or the buyer can contact us via email in time to find a solution for transshipment through other countries.
About customs clearance
In accordance with international practice and relevant regulations, the buyer is obliged to independently complete the tax payment and customs clearance procedures after the goods arrive at the customs of the country of destination, and the seller is obliged to provide the buyer with the documents required for customs clearance.
Different countries have different customs and tax standards. Before ordering goods, the buyer should carefully read the relevant commodity import tax instructions.
Tax starting Point
Usually, we will assess the size and weight of the package before shipment, and fill out the customs declaration form at a reasonable price. When the goods arrive at the customs of the destination country, the buyer must pay customs duties in accordance with the country's customs tax notice.
As our promise to you we offer a 30-day refund policy.
Our refund policy covers items that are returned to us within 30-days from purchase, in the same condition as it was shipped to you.
The product must be returned unused and in the original packaging, along with proof of purchase. Our refund policy applies only to full priced items, sale, discounted, or promotional items are non-refundable. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Your product needs to be sent to our head office for inspection.
There are certain situations where only partial refunds are granted (if applicable)
Examples of this are any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Deducted from your refunds will be the original shipping cost to send your items to you (as we have already spent that money with the courier) as well as any costs we incur from shipping to recover the item as well and a $10 processing and handling fee which covers merchant, handling and re-warehousing fees.
Late or missing refunds 
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. Please allow 15 business days for your refund to be processed and received into your account before contacting us. If you’ve done all of this and you still have not received your refund yet, please contact us at Contact [email protected]
Sale or promotional items
Only regular priced items may be refunded, unfortunately sale, discounted or promotional items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact [email protected]
To return your product, you should contact [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How long will it take to receive my purchase?
Due to COVID-19 some shipping can be delayed due to the global pandemic. This is beyond the control of the vendor. Most orders are not delayed but you do need to be aware that when ordering online, COVID-19 may delay your order.
How do I cancel my order?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your Tattoo Numbing Anesthetics account before placing an order, the items in your cart will remain there for your next visit. Please note that we may not be able to cancel an order if it’s already in the shipping process. To speak with a customer service representative and inquire about cancelling or changing an order that’s already been placed, please E-Mail at Contact [email protected]
What is your stolen package policy?
Once delivered, please ensure you secure your package when it’s left at your doorstep, We are no longer responsible for your package after delivery, and are not able to provide any exchange or returns if stolen or misplaced.